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Technical Analyst 1st Line Service Desk

Newport, Gwent
£20,000 to £24,000
Job Type
7 Sep 2022
Technical Analyst (1st Line Service Desk) Newport £20,000 - £24,000 An exciting and progressive opportunity has arisen with our client in their Newport office.Acorn Technology is currently searching for an enthusiastic First-Line Engineer, with a drive to learn and develop.Our client is a developing managed service provider, with a drive and passion to build a centre of excellence within the Newport and Cardiff area.They offer award-winning consulting, cloud hosting and managed IT services to a range of clients, with offices across the UK. They are passionate about what they do and offer a collaborative environment to work within, with continuous upskilling and clear career pathways.As a First Line Engineer, you will be working within the service desk, providing timely service and solutions to clients, you will be the point of contact for customers via phone, email and portal, resolving issues and escalating any tickets that require more in-depth analysis through to second and third-line team members.Some experience in one or more of the following tools and technologies: Root cause analysis and ticketing systems Firewall management Office 365 VMware SharePoint Router configurationsAs well as a competitive salary DOE, we also provide the following benefits: 25 days holiday (plus bank holidays) An additional half a day holiday on your birthday Salary Sacrifice Pension scheme Employee discounts Cash plan medical care PMI Quarterly prize draw Free fruit in the officeIf this opportunity interests you, then please apply with your CV or get in touch with Abigail Williams at Acorn Technology.Acorn Recruitment acts as an employment agency for permanent recruitment.
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  • Job Reference: 706417996-2
  • Date Posted: 7 September 2022
  • Recruiter: Acorn Recruitment And Training
    Acorn Recruitment And Training
  • Location: Newport, Gwent
  • Salary: £20,000 to £24,000
  • Sector: I.T. & Communications
  • Job Type: Permanent