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Team Leader

Manchester, Lancashire
Job Type
8 Sep 2022
Team LeaderSalary up to £45,000ManchesterWe have an exciting opportunity for an experienced Team Leader from high volume customer services within Insurance or Financial Services to join a busy successful company with continuous growth and development. You will play a key role in ensuring success and delivering growth of the Direct Call Centre team overseeing daily operations of sales and customer service whilst line managing individuals to meet individual and team KPIs.Duties of Team Leader: To manage the Call Centre team to deliver against key income targets To manage all inbound and outbound Call Centre activity including new business, renewals, MTA's and service enquiries within SLA's Prioritise all the various work flow queues to deliver strong results and meet the targets/SLAs To work within underwriting authority to ensure all opportunities are maximised To manage the telephony system to ensure efficiency is being driven throughout the Call Centre team To produce forecasts on a monthly basis, measure and report against these back to senior management and feed into the overall Direct & Partnerships team strategy To proactively suggest product and process development / improvements To provide daily, weekly, monthly, and quarterly MI on sales performance and engage with senior management to present progress To engage with affinity partners to provide a high level of service to their clients Lead and manage the Call Centre team, to include;oRecruitment, induction and training for new joiners oPerformance management of all employees including regular 1-2-1 reviews, annual appraisals and underperformance processes where a need is identified oCoaching and support for team members to enhance sales performance (sales and renewal retention) oMotivating and pro-actively driving performance on a daily basis, monitoring performance against SLAs Essential: Experience working within a contact centre or similar environment Ability to meet tight deadlines and targets & work under pressure Good team player, but, also ability to work on own initiative Good attention to detail Good communication and customer service skills Experience of working in a high volume environmentDo you have the required skills and relevant experience to be successful in this role?? APPLY NOW!CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.
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  • Job Reference: 707316464-2
  • Date Posted: 8 September 2022
  • Recruiter: CLD Recruitment (Leeds) Ltd
    CLD Recruitment (Leeds) Ltd
  • Location: Manchester, Lancashire
  • Salary: £44,000
  • Sector: Executive Positions
  • Job Type: Permanent