Service Team Manager
Brand new permanent opportunity to join our growing and thriving client based in Dursley. It's an exciting time to join the company and there is excellent room for development!
For the Service Team Manager role, Mechanical HGV knowledge and experience is essential. This would with either suit an existing manager, or a bright, driven candidate looking to take that next step up into a managerial position- as full training and support will be given on this element of the role.
Responsibilities of the Service Team Manager:
-Support working in progress targets with teamwork across two sites.
-Reconcile warranty and contracts claims.
-Daily monitoring of work in progress and invoicing to warranty and contracts as well as retail when required.
-Put in place and apply a process for sub-contractor repairs, working within set parameters for contract maintenance repairs.
-Holding regular meetings with and distribute information to staff.
-Ensure all the hours of the department are being used and to sell any remaining hours accordingly.
-Assist with designing the Systems and Process to run the service department.
-Effectively manage team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out.
-Display extensive working knowledge of industry standards and practices, including learnt product details and company services offered.
-Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally.
-Assist with and performs administrative tasks.
-Develop working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations.
-Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency.
-Resolve service desk problems and improves current service desk methods to increase productivity and customer service.
-Monitor department issues and client complaints to define patterns and work to lessen those recurring issue.
-Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
Oversee team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work.
Key Attributes of the Service Team Manager:
-Mechanical HGV experience/knowledge essential
-Excellent customer service skills
-Ability to multitask and work to deadlines
-Strong organisational skills
-Excellent communication skills both verbal and written
-The successful application will have a can do, proactive and enthusiastic attitude.
Hours - Monday - Friday - 8.30am - 5pm
Salary - Competitive depending on experience (to be discussed upon application)
If your application for the Service Team Manager role is being considered, we will be in touch within the next 7 days to discuss the next steps.