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Membership Team Leader

Job Type
7 Sep 2022

Membership Team Leader

Membership Organisation

3 Days City of London Office, 2 Days Home

Basic Salary £42,000 plus excellent benefits

Full Time, Permanent

My client is an established membership organisation in central London and is recruiting for a Membership Team Leader.

Our client works with wide range of individuals who are passionate and interested in social change and improving the world for future generations.

The Role of Membership Team Leader

The purpose of this role is to lead and manage an effective and smooth-running Membership Development Team.

Providing excellent customer service to new and prospective members whilst meeting ambitious membership recruitment targets.

Identifying development opportunities and leading on the expansion of new areas for membership diversity and growth through programme and project management.

Responsible for the acquisition, recruitment and onboarding of new members to ensure a smooth, welcoming and informative introduction to the organisation.

A core part of the role is to lead and manage the team of 4, develop and implement new processes and user journeys to streamline and improve the membership experience whilst deputising for the Head of Membership when needed.

Person Specification


Educated to degree level or equivalent experience

A demonstrable understanding and experience of CRM systems and marketing automation platforms, and their application in developing administrative processes.

Knowledge and understanding of segmentation and the implementation of personalised user journeys.

Understanding, knowledge and experience of project management

Knowledge and experience of MS Office applications (including Word, SharePoint, Outlook, Excel and PowerPoint).

Experience of growing a membership network and

understanding of recruitment principles particularly in relation to marketing and communications.

Excellent customer service skills, including responding to queries and complaints.

Experience of managing and motivating staff to perform at a high level including 1:1's, performance reviews, and prioritizing and managing workload.

Proven experience to spot new opportunities, develop initial ideas into fully worked out plans, securing buy-in from relevant stakeholders along the way, and deliver against plans.

Experience of managing a varied and, at times, heavy workload, solving problems and meeting tight deadlines across various projects at the same time.

Ability to combine both strategic thinking with operational implementation including data management, monitoring, analysis and evaluation.


Proven proofreading skills.

Experience of Salesforce.

Knowledge of Gift Aid, GDPR and payments.

To apply to this role of Membership Team Leader please send your CV

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.

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  • Job Reference: 706409280-2
  • Date Posted: 7 September 2022
  • Recruiter: membershipbespoke
  • Location: London
  • Salary: £42,000
  • Sector: Executive Positions
  • Job Type: Permanent