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IT Service Desk Analyst

Location
Stoke-on-trent, Staffordshire
Salary
£22,000 to £28,000
Job Type
Permanent
Posted
8 Sep 2022

IT Service Desk Analyst

I am working with a client seeking a talented individual to join their busy IT Team. The successful candidate will provide helpdesk support and ensure that IT systems run reliably and efficiently, whilst assisting with the implementation and development of new systems to support future growth.

We are currently seeking candidates at all levels, entry level IT, established helpdesk & senior analyst.

  • Provide technical support to internal employees both professionally and efficiently, maintaining a high degree of customer service
  • Manage, maintain and upgrade our IT hardware, Microsoft server and client operating systems, desktop software and networks
  • Train and support staff members on troubleshooting and diagnosing problems
  • Diagnose and solve hardware/software faults
  • Maintain security, backup, and redundancy strategies
  • Ensure that all SLA's are met
  • Take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site
  • Monitor system performance and capacity to ensure availability of key systems
  • Keep up to date with current IT developments

Skills in the following:

  • Proven IT system support experience covering a range of Microsoft server and client operating systems, server applications and desktop software
  • Networking (LAN, WAN, Wi-Fi)
  • Virtualisation technologies
  • Microsoft Exchange
  • Systems security, data backup/recovery and patch management
  • Anti-virus software administration
  • Excellent oral and written communication skills & interpersonal skills
  • Analytical and problem solving skills
  • Ability to work on own initiative
  • Team Player
  • Positive attitude
  • Self-Motivated

If you are an enthusiastic individual who wants to make a real difference in a professional environment, please do no the hesitate to get in touch -

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Details

  • Job Reference: 707327185-2
  • Date Posted: 8 September 2022
  • Recruiter: Simpson Judge Ltd
    Simpson Judge Ltd
  • Location: Stoke-on-trent, Staffordshire
  • Salary: £22,000 to £28,000
  • Sector: I.T. & Communications
  • Job Type: Permanent