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Income Coordinator - Housing

Loughborough, Leicestershire
£27,704 to £31,442
Job Type
8 Sep 2022

Income Coordinator - Housing

Salary: £27,704 - £31,442 per annum + car user allowance car user allowance

Location: Mountsorrell

Hours: 35

Closing Date: 16th September at 10am

Interviews: Arranged on an ongoing basis in Nottingham

The Vacancy

Do you want to work for a forward thinking, sustainable and values-led employer? Can you think outside the box and work in a performance oriented environment? Do you have a good knowledge of current social housing issues?

If so, you could just be our next Income Coordinator.

Our mission at NCHA is to provide 'More homes, great services, better lives' and we have a dedicated and growing workforce helping us to achieve this aim. Come help us make our vision a reality across the 9,500 homes we manage amongst other things in Nottinghamshire, Derbyshire, Lincolnshire, Leicestershire, Northamptonshire and Rutland.

Based in our Mountsorrell office, you will be assigned your own patch of properties and be responsible for collecting rental income from across our tenures.

Your duties will include but but will not be limited to:

  • Accountable for all rent accounts from credit balances through to high level arrears including sundry debts (recharges, injunction and court costs etc).
  • Supporting customers maximise their income, signposting internally and externally in relation to debt advice and support, and making use of eviction prevention options.
  • Recommend court action and evictions for approval, in line with Equality Act requirements and tenancy sustainment principles.
  • Prepare high arrears cases for court, in line with legal requirements. Represent NCHA at possession hearings and attend evictions as required.
  • Provide comprehensive advice and assistance to customers about appropriate banking and budgeting arrangements, welfare benefits, changes to benefit rules and regulation, verifying UC claims via landlord portal and liaising with the DWP about Universal Credit claims.
  • Develop and maintain an on-going and effective dialogue with customers, using communication methods that meet their needs, always ensuring support needs are responded to.
  • Develop and maintain effective relationships with debt advice agencies, the DWP, County Courts and Housing Benefit teams.
  • Ensuring patch performance supports NCHA's overall current and Universal Credit arrears targets.

Please refer to the role profile for the full list of responsibilities. Please note that in-house, this role is called "Your Money Matters Coordinator" and the job title has only been changed for advertising purposes.

This is a permanent 35 hours per week Monday to Friday position. As the role will involve some travel, you will be paid 45p per mile for mileage expenses; for which you will need to have business insurance.

As a thank you for your hard work, you will have access to our amazing and unrivalled benefits eg. c36.5 days leave a year with additional 2 days after 5 years' service. See some of the other benefits below.

All shortlisted candidates will be required to complete a work-related assessment as part of the selection process.

Interviews: Thursday 15 September 2022 in Nottingham

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic (BAME) groups and disabled candidates. As part of our LGBT Allies Programme, we also welcome applications from members of the LGBT community and encourage inclusivity in the workplace.

The Company

We're Nottingham Community Housing Association, known to many as NCHA. We've been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands.

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  • Job Reference: 707317162-2
  • Date Posted: 8 September 2022
  • Recruiter: Nottingham Community Housing Association
    Nottingham Community Housing Association
  • Location: Loughborough, Leicestershire
  • Salary: £27,704 to £31,442
  • Sector: Real Estate & Property
  • Job Type: Permanent