JOB DESCRIPTION General Housekeeper DEPARTMENT: Conference Center Department Director: FORMULATED: Employee Health: REVIEWED: 06/2013, 04/2014 Human Resources: REVISED: 03/2010, 06/2010, 04/2014 , 4/2017 , 6/2022 EMPLOYEE S NAME: ________________________ FLSA STATUS: NON-EXEMPT Job Description MISSION STATEMENT: Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time. VISION: Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence. POSITION SUMMARY: To ensure the conference rooms are set according to guest expectation and ECCR standards. This position will set up, breakdown, and clean all space associated with classes, meetings, banquets, conferences, productions and performances. POSITION EDUCATION/QUALIFICATIONS: High school diploma or general equivalency diploma (GED) preferred. Must obtain BLS certification from the American Heart Association within 30 days of hire. Willingness to be crossed trained to other areas. Organizational skills is necessary Good written and verbal communication skills required. Ability to read, write and speak English Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians JOB KNOWLEDGE/EXPERIENCE: Six (6) months related experience and/or training; or equivalent combination of education and experience. RESPONSIBILITIES: Maintain complete knowledge of daily scheduled group functions, times, locations and amount of people. Maintain complete knowledge of all styles of meeting and conference room settings. Set up, stock, and maintain meeting rooms Assist with catering set up and breakdown when needed. Equipment preparation for events. Maintain inventory of banquet tables, classroom tables, chairs, linen and other specialty equipment Clean and return equipment to proper location Must be able to follow instructions on the Set Up Detail Report any damages, maintenance problems or safety hazards to the Supervisor Provide customer service and maintain professional demeanor Deliver client packages/boxes of materials as assigned to/from scheduled function area Assist other departments when needed to ensure optimum service to guests Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices Performs all assigned tasks in a professional manner in order to reflect the highest integrity of the Conference Center. Routine cleaning of offices, waiting room areas, lobbies, lounges, rest rooms, corridors, in a clean, neat and sanitary manner. Completes work assignments in a timely manner. Utilizes all approved chemicals and supplies according to manufacturer guidelines. Uses and maintains equipment properly. Assist visitors with directions whenever requested. Always introduces self to patients, families and visitors. Report safety hazards as appropriate. Transports trash and hazardous waste to appropriate disposal areas. Replenish supplies. Follow all infection control practices including hand hygiene techniques, standard precautions and isolation precautions. Maintains set quality standards when performing job duties. Work day, evening or night shift as assigned. Ability to do work on his/her own with normal supervision. Observe safety precautions at all times. Maintains and ensures age-specific precautions. (See age-related competency form) Perform all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors. Able to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving variables in standardized situations. Must be able to multi task Must be able to work flexible shifts including nights, weekends, and holidays Other duties as assigned CUSTOMER SERVICE: Performs other duties as assigned Provides excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E. program which outlines the Customer Service Principals including: First Impressions, Communication, Hospitality, Teamwork, Professionalism, Service Recovery and the Golden Rule. All employees are expected to practice theses principals at all times. LINES OF RESPONSIBILITY: ECCR Senior Management AGE SPECIFIC: Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient s status and interpret the appropriate information needed to identify each patient s requirement relative to his or her age. AMERICANS WITH DISABILITIES ACT: (ADA): A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria. The following table provides physical requirements that will be associated with, but not limited to, this position: Light/moderate lifting up to 50 lbs, from the floor to shoulder height. Yes Kneeling Yes Must be able to assist other employees with lifting more than 50 lbs. Yes Walking Yes Light/moderate carrying up to 50 lbs. Yes Standing/Squatting Yes Straight pulling Yes Sitting Yes Pulling hand over hand Yes Pushing Yes Repeated bending Yes Stooping/Bending Yes Reaching above shoulder Yes Climbing Stairs Yes Simple grasping Yes Climbing Ladders Yes Dual simultaneous grasping Yes Depth Perceptions needed Yes Ability to see Yes Identify Colors Yes Operating office equipment Yes Twisting Yes Operating mechanical equipment Yes Crawling No Ability to read and write Yes Ability to Count Yes Ability to hear verbal communication without aid Yes Operating Personal Vehicle Yes Ability to comprehend written/verbal communication Yes Other: Ability to deal with stress Yes OSHA Category I B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents. C. Occupational Exposure: OSHA Category I. Tasks that involve exposure to blood, body fluids or tissues. All procedures or other job related task that involve contact with blood, body fluids, tissues or potential for spills or splashes of them are Category I Tasks. D. Aptitudes: HIGH 1 2 3 4 5 6 LOW Intelligence: General learning ability: The ability to "catch on" or understand instructions and underlying principles. Ability to reason and make judgments. 3 Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3 Numerical: Ability to perform arithmetic operations quickly and accurately. 2 Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to "visualize" objects or two or three dimensions, or to think visually of geometric forms. 2 Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3 Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2 Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3 Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3 Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3 Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3 Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3 I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.