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Help Desk Representative, Freight Payments - Naperville, IL

Location
Naperville, Illinois
Job Type
Permanent
Posted
8 Sep 2022
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, were one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Position Highlights
  • Provides high quality customer service by responding to telephone inquiries, requests and problems
  • Researches, analyzes, and provides solutions that meet the customers needs
  • Resolves customer inquiries and problems on first contact
  • Provides customers with account information
  • Resolves or refers billing disputes
  • Correcting payment errors, account maintenance , and researching customer problems that could not be resolved during the initial contact
Basic Qualifications
  • High school diploma or equivalent
  • Two to four years of relevant experience
Preferred Skills and Experience
  • Knowledge of Logistics/Freight concepts, practices, policies and procedures of banking products and services
  • Effective client communications and research skills
  • Strong problem-solving and negotiation skills
  • De-escalation skills
  • Experience using web based CRMS (Customer Relationship Management System)
  • Responsible for resolving client inquiries on 1st contact or Resolve & enhance client experience by research and analyzing to provide consultative solutions to meet client needs
  • Providing consultative services when requests cannot be resolved with 1st contact with timely follow-up
INDMO

If theres anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants () .

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting .

EEO is the Law

Applicants can learn more about the companys status as an equal opportunity employer by viewing the federal EEO is the Law () poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program () .

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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Details

  • Job Reference: 707272341-2
  • Date Posted: 8 September 2022
  • Recruiter: U.S. Bank
  • Location: Naperville, Illinois
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent