Position Number: 102517
Title: Financial Aid Counselor
Functional Title: Financial Aid Counselor
Category Status: 33-Exempt Regular
Applicant Search Category: Staff
University Authorized FTE: 1.000
Unit: SVPAAP-EM-Enrollment Operations
Founded in 1856, University of Maryland, College Park is the state's flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation's legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation's capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University System of Maryland ( USM ) recently announced that students, faculty, and staff on USM campuses this fall, including UMD , are required to be vaccinated against COVID . As a prospective and/or a new employee at UMD , you will be required to comply with the University's vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any University of Maryland location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement at return.umd.edu and must have an approved exemption prior to the start of their employment. Failure to provide proof of vaccination or to obtain approval for a medical or religious exemption will result in the offer of employment being rescinded.
Position Summary/Purpose of Position:
Under general supervision, the candidate must be able to work independently to perform financial aid counseling, analysis, packaging, and responding to inquiry duties in relation to Office of Student Financial Aid in the Enrollment Management. Ability to show initiative and be able to regularly handle confidential and sensitive information pertaining to students. Must have excellent customer service skills, and be dedicated to providing consistent, high quality customer service to meet the needs of our diverse clientele. Counsels a portion of the Financial Aid population on all matters concerning the availability of financial aid, eligibility, procedural steps, alternatives, budgets, resources, and the resolution of problems. Performs needs analysis, aid offer, and re-considerations of aid offer, and prepares such appropriate correspondence as is related to assigned student population. Work with the U.S Department of Education reporting students' Direct Loan and enrollment information. Track, notify and report Satisfactory Academic Progress information. Track and report Return of Title IV funds to the U.S Department of Education. Represents the office, when called upon, on financial aid matters at secondary schools, other institutions of higher education, orientation and recruitment programs of the University, and at interested outside organizations and agencies. During peak times, responds to email inquiries from the Financial Aid email reflectors. Is the expert on one special project, as assigned. Other duties as assigned.
Bachelor's degree required. The candidate must have 2 years of experience working in a financial aid office answering phone calls, meeting with students and assisting with inquiries from the campus community as well as fellow staff members.
Knowledge of Title IV Funds regulations and procedures required. Knowledge of an automated data processing system and one year experience in customer service with experience in a financial aid office required.
This candidate must exhibit excellent communication and interpersonal skills as well as the ability to organize and prioritize multiple tasks. The candidate must possess strong analytical, problem-solving, and counseling skills. Due to the nature of the data related to a student's academic record, attention to detail when reviewing and entering data is extremely important.
It is also critical to the office that the candidate is a self-starter, possesses the ability to work autonomously as well as the ability to work in and promote a team environment. The candidate must also demonstrate the ability to interpret and communicate information based on knowledge of institutional policies, procedures and departmental considerations.
This position does not provide sponsorship for visa.
Job Risks Not Applicable to This Position
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items, to walk short distances, and drive a vehicle to deliver and pick up materials.
Posting Date: 07/15/2022
Open Until Filled Yes
Best Consideration Date 09/17/2022
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.