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Enquiry and Admissions Assistant

Leicester, Leicestershire
£20,600 to £24,174
Job Type
8 Sep 2022

De Montfort University is a university of quality and distinctiveness, distinguished by our life-changing research, dynamic international partnerships, vibrant links with business and our commitment to excellence in learning, teaching and the student experience. We offer more than 300 courses at foundation, undergraduate and postgraduate, many of which offer professional accreditations, links to industry or work experience.

DMU undergraduate and postgraduate courses receive continual input from leading employers and professional bodies and are underpinned by world-leading research. This ensures they remain relevant and up-to-date and provide students with the skills and experience employers expect from candidates in a competitive job market.

Faculty / Directorate

Student and Academic Services (SAAS) is responsible for providing a wide and diverse range of services to all our students including Admissions, Graduation, Student Welfare, Careers & Employability, Student Finance and Academic Quality.

The Admission Division is made up of five teams:

1.Enquiries and Pre-Application Management

2.Undergraduate Admissions (Application Processing and CAS)

3.Postgraduate Admissions (Application Processing and CAS)

4.Event Management and Conversion

5.Projects and Training


We are looking to recruit an Enquiry & Admissions Assistant. Your main responsibilities will be:

  • To provide accurate information and advice relating to admissions and recruitment issues to colleagues required assisting in conversion activity as required.
  • Support with enquiry management face to face, by email and via telephone.
  • Supporting with logging new applications
  • Supporting the wider admissions division during peak times whilst ensuring the highest standard of data quality, adherence to the Student Admissions Policy and all other relevant external body and statutory requirements during the main admissions cycle, Confirmation and Clearing.
  • Assisting in support of student registration and induction events and any other event where the admissions function should be represented.

The role is on a full time (37 hours per week), fixed term contract for 6 months. The role can be completed on a hybrid basis.

Ideal Candidate

The ideal candidate for the Enquiry and Admissions Assistant role will:

  • Have proven skills in the organisation and implementation of a high-quality customer focused administrative service and a strong commitment to providing first-class customer service.
  • Work effectively as part of a team and use own initiative when appropriate
  • Have excellent attention to detail when handling high volumes of work
  • Have competent IT and database skills
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  • Job Reference: 707324319-2
  • Date Posted: 8 September 2022
  • Location: Leicester, Leicestershire
  • Salary: £20,600 to £24,174
  • Sector: Education
  • Job Type: Permanent