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Dispute Resolution Support Officer

£16.00 Per Hour
Job Type
8 Sep 2022


Dispute Resolution Support Officer

Duration: 3 months (temp to perm)

Location: Remote

Clearance Required: Basic DBS

A Central Government organisation is looking for a Dispute Resolution Support Officer to support the team through the life of a case, including prioritising and responding to enquiries, distributing cases and preparing case files.

Key Responsibilities:

  • Distribute cases and correspondence to relevant caseworkers and update complainant / representatives as required
  • Ensure accurate document management
  • Update the case work management system with complete and quality information
  • Prepare files and document received as part of case investigation
  • Effective management of team and departmental email inboxes

Key Requirements:

  • Experience of delivering results and managing conflicting demands, sometimes to challenging timeframes, using own initiative to deliver on time
  • Ability to communicate effectively with internal and external stakeholders, both verbally and in writing
  • Experience of using a case management system
  • An understanding of GDPR
  • Good organisational ability and accuracy / attention to detail

If you have the right experience for this role and feel your skills and experience match the requirements, or if you would like more information on the role, please contact Sara Panti on and email your CV to

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  • Job Reference: 707326088-2
  • Date Posted: 8 September 2022
  • Recruiter: Venn Group
    Venn Group
  • Location: London
  • Salary: £16.00 Per Hour
  • Sector: Accounting
  • Job Type: Permanent