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Customer Service - Tracing Advisor

Location
Derbyshire
Salary
£11.40 Per Hour
Job Type
Permanent
Posted
8 Sep 2022
Want to work for a company that has been voted Top 10 Companies to work for :Looking for Customer Service - Tracing AdvisorsMonday to Friday - 8hr shift between 8am to 6pmJob Spec:Handle all incoming after sales shipment issues, from all customers, into the contact centre where first time resolution is not possible.Manage Customers expectations through Trace requests and supporting Frontline functionsMaintain Customer LoyaltyHandle complex issues and objectionsReduce volume of complaints and claimsIncrease first time resolution rates for track and trace callsMust Have:IT LiterateGood Customer Service SkillsProblem Solving SkillsIf successful, will be subject to a DBS Check and 5 Year ComplianceIf interested contact, / or call
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Details

  • Job Reference: 707317023-2
  • Date Posted: 8 September 2022
  • Recruiter: Pertemps Loughborough
    Pertemps Loughborough
  • Location: Derbyshire
  • Salary: £11.40 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent