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Customer Service Team Leader

Leicester, Leicestershire
£25,000 to £30,000
Job Type
8 Sep 2022

THE OPPORTUNITY: Maildowie are currently recruiting for a Customer Service Team Leader working for a large organisation based in Leicester. Sales Order Processing Team Leader is responsible for the daily management of the order processing team, commercial back-office processes and compliance. You will be working closely with multiple stakeholders to actively influence, decide and lead continuous improvement in the organisation.This is a full time permanent position.THE ROLE & YOUR RESPONSIBILITIES:Managing and actively supporting the order processing team with daily management of order entry, quote generation, intercompany purchase ordering, invoice generation, logistics, import and export and credit control.Managing the team workload to provide value to internal and external customers.Management reporting of sales and orders, visual management and KPI's.Ensuring full compliance adherenceAnalysing current business processes and identifying areas of continuous improvement. Actively participate in or lead projects/initiatives to achieve continuous sales process improvement. Manage the Sales Order Processing team to include recruitment, development, training, performance management and succession planningAdheres to all company policies, procedures and business ethics codes.EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Good standard of educationMinimum of 3 years proven track record in a similar roleExperience of heading up and managing a team A track record of successfully developing relationships and supporting sales teams Knowledge of management techniques including KPIs, recruitment, development, and motivation of teamsCustomer first mindset Commercial and financial awarenessAbility to operate in a matrix organization and be a team playerAn entrepreneurial mindset with strong influencing skillsProven continuous improvement mindsetAbility to problem solve creativelyStrong written and oral communication skillsSelf-motivated and able to work on own initiativeAdvanced proficiency in Microsoft Office, Excel, WordExperience of working for a US corporation is desirableExperience of Navision is desirable

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

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  • Job Reference: 707321671-2
  • Date Posted: 8 September 2022
  • Recruiter: Macildowie Recruitment and Retention
    Macildowie Recruitment and Retention
  • Location: Leicester, Leicestershire
  • Salary: £25,000 to £30,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent