THE OPPORTUNITY: Maildowie are currently recruiting for a Customer Service Team Leader working for a large organisation based in Leicester. Sales Order Processing Team Leader is responsible for the daily management of the order processing team, commercial back-office processes and compliance. You will be working closely with multiple stakeholders to actively influence, decide and lead continuous improvement in the organisation.This is a full time permanent position.THE ROLE & YOUR RESPONSIBILITIES:Managing and actively supporting the order processing team with daily management of order entry, quote generation, intercompany purchase ordering, invoice generation, logistics, import and export and credit control.Managing the team workload to provide value to internal and external customers.Management reporting of sales and orders, visual management and KPI's.Ensuring full compliance adherenceAnalysing current business processes and identifying areas of continuous improvement. Actively participate in or lead projects/initiatives to achieve continuous sales process improvement. Manage the Sales Order Processing team to include recruitment, development, training, performance management and succession planningAdheres to all company policies, procedures and business ethics codes.EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Good standard of educationMinimum of 3 years proven track record in a similar roleExperience of heading up and managing a team A track record of successfully developing relationships and supporting sales teams Knowledge of management techniques including KPIs, recruitment, development, and motivation of teamsCustomer first mindset Commercial and financial awarenessAbility to operate in a matrix organization and be a team playerAn entrepreneurial mindset with strong influencing skillsProven continuous improvement mindsetAbility to problem solve creativelyStrong written and oral communication skillsSelf-motivated and able to work on own initiativeAdvanced proficiency in Microsoft Office, Excel, WordExperience of working for a US corporation is desirableExperience of Navision is desirable
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