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Customer Service Operations

Manchester, Lancashire
£20,000 to £22,000
Job Type
8 Sep 2022

Customer Service Operations

Contract: Perm

Salary: up to £22k

Location: Stretford, Old Trafford (Hybrid, flexible)

Hours: Full time (Mon-Fri)

Role purpose:

As a Fulfilment controller you will be a target orientated individual focused on converting all our rejected core/third party sales orders which have been generated from our branch network and make it happen sales team. You will gain a thorough understanding of our core products and our third party offering and demonstrate the ability to convert these jobs. You will form strong relationships with operations network and supply chain in order to source equipment and deliver to our customer on the specified date and agreed commercials.

  • Ensure all fulfilment jobs are actioned with the SLA agreed
  • Offer alternative products to the branch/customers
  • Arrange third party carrier movements
  • Within third party jobs offer to preferred suppliers first as per agreed contracts
  • Maintain a thorough understanding of our products and services and educate our customers about each of our divisions.
  • Meet and exceed operational targets and KPI's
  • Provide first class customer service at all times.
  • Adherence to all company policies and procedures.

Desired skills:

  • Product knowledge and logistic movements
  • Excellent all-round communication and telephone skills to build relationships with customers and suppliers.
  • Proven ability to multitask while paying strict attention to detail
  • This is an operational role, so resilience and tenacity are essential to succeed.

Essential skills:

  • Customer Service, or stakeholder management experience
  • Excellent IT skills including Microsoft Office (Microsoft Word, Intermediate Excel and Outlook)
  • Ability to work under pressure in a fast-paced environment and not afraid of change

If you're interested, then please apply below.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

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  • Job Reference: 707324275-2
  • Date Posted: 8 September 2022
  • Recruiter: Robert Walters
    Robert Walters
  • Location: Manchester, Lancashire
  • Salary: £20,000 to £22,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent