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Customer Service Adviser/Client Services

Location
Liverpool, Merseyside
Job Type
Permanent
Posted
7 Sep 2022

Customer Service Adviser/Client Services

12 Months

Liverpool

Client Service Delivery at Pershing provides clearing, settlement and custody support solutions for our institutional, Broker Dealer, Wealth and Client Advisor firms. CSD is split into a number of different teams including Client Onboarding, Cash and Data Management, Account Transfers, Asset Servicing, Settlements and Reconciliations.

We are currently recruiting for a number of positions across numerous departments.

Responsibilities broadly include:

  • Processing of transactions
  • Data collation and input
  • Query resolution
  • Use of Excel to manipulate and reconcile data
  • Communication with clients via email and phone (when required)
  • Working to tight market driven deadlines
  • Following department accuracy verification procedures

Requirements:

Must be able to demonstrate experience of the following:

Strong Excel skills (to include use of formulas)

  • Must have a high level of attention detail and be able evidence past experience of identifying and correcting errors in a process/procedure
  • Experience of working to short deadlines
  • Highly numerate
  • Excellent organisational skills and ability to managing own deadlines and workloads

Desirable

  • Experience of using non Microsoft systems (including employer bespoke systems) desirable
  • Experience of reconciling data
  • Experience of using workflow systems where diary notes are required
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Details

  • Job Reference: 706411847-2
  • Date Posted: 7 September 2022
  • Recruiter: Pontoon
    Pontoon
  • Location: Liverpool, Merseyside
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent