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Customer Assistance Representative - Edinburgh

Location
Edinburgh, Midlothian
Job Type
Permanent
Posted
7 Sep 2022
Overview

Founded in 1957, Enterprise was built on the principles of personal honesty and integrity. By honouring the values and staying true to the enduring business philosophy of its founder Jack Taylor, Enterprise has grown to become one of the world's largest transportation solutions providers.

Enterprise Flex-E-Rent is the flexible commercial vehicle rental division of Enterprise in the UK. The business provides a unique breadth of vehicles and services tailored to the needs of commercial vehicle hire customers.

Enterprise Flex-E-Rent is continuously expanding, and from 1st April 2020, SHB Hire was formally integrated into the Enterprise business, under Enterprise Flex-E-Rent, to create one of the UK's largest and most diverse commercial vehicle rental businesses. With a combined fleet of more than 45,000 vehicles, customers of the now combined business have even greater choice, flexibility and access to state of the art technology, across 28 UK locations.

Enterprise promote a positive mental wellbeing. We have signed The Time to Change Employer Pledge and teamed up with Mental Health First Aid England to educate our employees. Here at Enterprise Flex-E-Rent we currently have four Mental Health First Aiders on hand to listen, guide and support our employees during their careers.

As part of our ongoing expansion, we have an exciting opportunity for a Customer Assistance Representative to join our team in Edinburgh.

This is a full time position working 45 hrs per week: 07:30-16:30 Monday - Friday. The starting salary for this role is £22,500.00 with bonuses on completion of training.

The location for this position is: Edinburgh

Responsibilities

The role will involve building relationships and communicating with existing and prospective customers in person and via phone and email communications. The successful candidate will be tasked with a variety of responsibilities from sales and marketing to handling customer requests and will need to be a great team player.

This role offers fantastic progression opportunities via our in house training and development programmes. We encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We are proud to say we have been in The Times list of Top 50 Employers Where Women Want to Work every year since it was conceived thirteen years ago, and have been honoured with many other awards along the way.

We are looking for an organised and proactive individual with excellent communication skills, who enjoys problem solving and working with customers and colleagues alike to ensure an exceptional customer experience. You will be able to demonstrate a keen work ethic and be looking to work in a fast paced, customer facing environment.

In return we will offer a competitive salary, a whole host of benefits and a fantastic opportunity to develop your skills and career with Enterprise - a business with over 100,000 employees worldwide.

Qualifications
  • You must have a full UK driving licence, but we do make accommodations for applicants who don't drive due to a disability.
  • Customer Service Experience
  • No drug or alcohol related offence on your driving record within the last five years is permitted.
  • Regardless of your socio-economic background or educational history, Enterprise will always look at how you perform against our competencies and will judge you on that alone.
  • Please let us know about any accommodations you may need to participate in our recruitment process.
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Details

  • Job Reference: 706409082-2
  • Date Posted: 7 September 2022
  • Recruiter: Enterprise Rent-A-Car
    Enterprise Rent-A-Car
  • Location: Edinburgh, Midlothian
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent