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CRM Administrator

Didcot, Oxfordshire
£30,000 to £35,000
Job Type
8 Sep 2022

Our client based in a village on the outskirts of Didcot have an exciting opportunity to join their organisation as a CRM Administrator. The purpose of this role is to bridge the gap between the Dynamics CRM system and the users who interact with it, providing technical support, data support, training and customisation as needed by the business.

In addition, this role will be required to provide technical support, training and assistance with current and future core company applications.

Role Responsibilities:

  • Administer and maintain MS Dynamics CRM
  • Run and act upon daily data housekeeping routines, and assist the business with the wider data strategies
  • Provide support for Dynamics CRM and other core company applications
  • New user training and support
  • Create representations of data in various formats
  • Maintain end user and technical documentation
  • Promote CRM use within the company, including its capabilities, potential uses and benefits
  • Working closely with the business and each department to improve CRM processes and introduce new functionality through customisation
  • Manage relevant helpdesk requests to meet SLAs
  • Manage development request queue with Project Manager
  • Provide general IT assistance in support of Desktop Technician, including but not limited to, holiday cover
  • Regularly recording member contact ensuring that the interaction and outcomes are input to the membership database (CRM) to maintain records and reference member data
  • Following organisational process and procedures to ensure member expectations and agreed service level agreements are met

Essential Skills and Qualifications:

  • Have an in-depth understanding of Dynamics CRM 2016+ & its features, user and security management and principles for customisation and workflow
  • Have a good understanding of sales, marketing, business processes and how they relate to CRM software
  • Have a strong IT background, with solid troubleshooting skills
  • Strong understanding of T-SQL
  • Introductory understanding of C# & CRM plugin development with capacity to develop skills - good to strong understanding is preferable
  • Have excellent communication and interpersonal skills, working with staff in each department is a key part of this role
  • Have a good attention to detail and ability to "scour" data to be able to verify and reconcile data

Desirable Knowledge, Skills and Experience required:

  • Have experience with Click Dimensions or other marketing automation solutions
  • Have experience with using, supporting & integrating with Sage 200

This is a hybrid role, you will be need to be in the office 2 days a week

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  • Job Reference: 707326945-2
  • Date Posted: 8 September 2022
  • Recruiter: Focus Resourcing
    Focus Resourcing
  • Location: Didcot, Oxfordshire
  • Salary: £30,000 to £35,000
  • Sector: I.T. & Communications
  • Job Type: Permanent