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Contact Centre Advisor

Location
Birmingham
Job Type
Permanent
Posted
8 Sep 2022

Basic Salary + Uncapped Bonus + Pension + Range of Benefits + Comprehensive Training Provided + Not Cold Calling

Birmingham business park

The company

LTK are an industry leading Automotive Consultancy company specialising in retention solutions for vehicle sales and aftersales dealer networks. As an outsourced business, high standards of delivery is imperative in order to keep our clients and customers satisfied.

We represent recognisable quality brands such as Peugeot, Citroen, DS, Vauxhall and Fiat, Chrysler

The Contact Centre Advisor role's:

Our dedicated Contact Centre team process c100,000 inbound and outbound enquiries per month through our Sales and Aftersales channels. Ranging from facilitating appointments for Test Drives and Face to Face appointments to making Service, MOT and Maintenance appointments for the respective dealers.

To support our client deliverables and growth we now need the following roles:

Service Booking Advisor - to process aftersales Service, MOT, General Maintenance and Recall appointments, manage cancelations & reschedules and provide expert advice on what is due to maintain the safety of their vehicle

Sales Appointment Advisor - to process a myriad of sales leads and convert to appointments for the dealers, you will need to be agile in your delivery as leads range from Inbound & Outbound Calls, Live Chat and Email sources.

In both roles the Contact Centre Advisor is the first line of contact on behalf of the dealership and as such high levels of professionalism and energy are needed, to ensure that every customer receives the very best in customer service, providing product knowledge on new vehicles or on service schedules.

Both roles are a blend of Sales and Customer Service, every call, every lead is an opportunity to convert to the business and you will be measured and rewarded on:

  • Conversion
  • Quality
  • Efficiency

You will receive comprehensive training on product knowledge, systems and process and will be expected to be able to receive inbound calls and make outbound calls in a blended environment.

Come join our fast paced, friendly environment at our offices based in the prestigious Birmingham Business Park.

Skills you'll need as our Contact Centre Advisor:

  • Ability to work in a High Paced Environment
  • Using the training provided navigate through our bespoke systems
  • Attention to Detail
  • Good Communication and Listening Skills
  • High Energy
  • Professional & Friendly approach
  • Fluent in Spoken and Written English
  • Create and drive positive customer advocacy by 'going the extra mile' wherever possible

Hours and Shifts

Flexible Full & Part Time and Hours available to cover a range of shifts covering 7 days a week.

Range of Benefits you'll receive as our Contact Centre Advisor:

  • Full Induction & Comprehensive Training
  • 30 days holidays including Bank Holidays
  • Additional days holiday for your birthday
  • Contributory Pension Scheme
  • Health Cash Plan
  • Rewards Cash Plan
  • Length of Service Awards
  • Active Career Progression
  • Incentives (love2shop, vouchers, lunches bought etc)
  • Free onsite parking

If this sounds like you and you would like to join us as a Contact Centre Advisor pleaseclick 'Apply' now. We'd love to hear from you!

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Details

  • Job Reference: 707316863-2
  • Date Posted: 8 September 2022
  • Recruiter: LTK
    LTK
  • Location: Birmingham
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent