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Client Program Director

Job Type
8 Sep 2022

Client Program Director - Automotive


Salary: £70,000 - £75,000 + bonus

Grafton Recruitment are working exclusively on behalf of a very successful, global Logistics & Supply Chain Solutions Business to source an commercially astute Client Program Director to lead the community to operationally serve most valuable customers who are an essential element of the global account team, resulting in successful customer experience and business growth around the globe.

Be the client expert internally, and the client advisor externally.

You lead improvement and value adding projects and guide implementing new customer business for.

Responsibilities of the ideal Client Program Director:

Service delivery and customer satisfaction

  • Enhance customer satisfaction
  • Host and engage in regular customer calls, reviewing performance and making forward looking plans
  • Lead the customer transformation and verify implementation of value-creating projects in the customer supply chain

Productivity and Profitability

  • Find and implement possibilities of productivity improvement against service delivery level
  • Enable sharing of operational expertise and knowledge within the community through day-to-day execution and participation in inspirational workshops
  • Represent the customer's interests internally during additional business implementations

People Development

  • Set up plans for on-boarding, training, and development of the operations team
  • Be involved in objective setting & performance management of the operational team
  • Provide recognition & feedback proactively

Collaboration & community development

  • Engage with Commercial, Operational and Product experts to explore new developments servicing the changes in customer demand
  • Host global/regional Client Program Management meetings, calls and share best practices proactively with the option to travel

Skills/experience for the ideal Client Program Director:

  • E2E Global Supply Chain experience
  • Knowledge of European trucking
  • Interest and willingness to learn about the Key Client priorities and assess strategically how the company can serve them
  • Understanding of and passion for driving Operational Excellence in the business
  • Experience of working with a wide variety of complex operational and commercial matters
  • Excellent interpersonal skills to form a strong account community and manage stakeholders on various levels both within the organisation and our customer
  • Ability to problem solve and recommend appropriate course of action creating value for the customer
  • 5+ years relevant experience with a proven track record in operational/program/project management and/or supply chain management. Commercial experience is a plus
  • Proven and sustained performance history of delivered success, with focus on driving results in a matrix organization
  • High sense of urgency and persistence
  • Outstanding verbal, writing and presentation skills


Excellent salary


Contributory pension scheme

Global organisation


To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact our Leicester office and ask for Kate Kirszak.

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  • Job Reference: 707318817-2
  • Date Posted: 8 September 2022
  • Recruiter: Grafton Recruitment
    Grafton Recruitment
  • Location: London
  • Salary: On Application
  • Sector: Consulting & Corporate Strategy
  • Job Type: Permanent