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2nd Line Support

Durham, County Durham
£24,000 to £28,000
Job Type
8 Sep 2022

2nd Line Technical Support

About the role

Do you want to work for a company whose main focus is to help their customers build a better business by blending technology and strategy?

The Client is looking for a Service Desk Engineer - 2nd Line to join our Managed Services department, you will be assisting both clients and colleagues with complex technical issues. This role consists of shift work: Mon-Fri 8 hour shifts between 7am - 11pm on rotation with 1 weekend in 6 covered.

Main Duties and Responsibilities:

  • Be technical escalation for 1st line support
  • Adhere to ITIL service management principles
  • Provide 2nd line technical support to colleagues and customers
  • Escalate to 3rd line support where required
  • Ensure timely resolution and regular communication to customers throughout ownership
  • Help design, implement, test and document new processes
  • Support colleagues by way of coaching and knowledge transfer
  • ?Knowledge, Skills and Experience Required:
  • Windows 10 & 11
  • macOS
  • Windows Server (incl. Server Core)
  • OpenSUSE / RHE Linux
  • Microsoft SQL Server
  • Active Directory (Group Policy/Login Scripts/FSMO) / LDAP / Kerberos
  • Exchange 2013+
  • TCP/IP Stack / DHCP / DNS / WLAN / SD-WAN / VLANs / Cisco IOS
  • NAS / SAN Storage Infrastructure such as DataCore
  • Remote Desktop Services/Citrix
  • Endpoint Management/MDM such as SCCM/Intune
  • SharePoint
  • Microsoft 365 Administration
  • Skype for Business/Microsoft Teams/Mitel
  • Veeam/Backup Exec
  • MDM Solutions such as AirWatch/Intune
  • VI Solutions such as VMware / Nutanix / Hyper-V
  • Microsoft Azure / AWS
  • PowerShell

If this sounds like a role for you, then send across your application and a member of our team will be in touch.

Apply for this job now


  • Job Reference: 707326189-2
  • Date Posted: 8 September 2022
  • Recruiter: NRG PLC
  • Location: Durham, County Durham
  • Salary: £24,000 to £28,000
  • Sector: I.T. & Communications
  • Job Type: Permanent